L2 Application Support Engineer - energy industry - full remote - jobkontakt.sk Cover

Pracovná pozícia

L2 Application Support Engineer - energy industry - full remote

ID ponuky: 68431


Termín nástupu

Dohodou

Plat

45000 - 55000

Náplň práce

As L2 Application Support Engineer, you will be responsible for: - Be assigned for one future-oriented, long-lasting, and eminent client - The energy field - Be responsible for a technical/administrative troubleshooting of the assigned huge Business Applications - applications for processing of energy commodities (gas, coal, water,..) - Be a coordinator and active participant in the communication via phone, emails, chats, ticketing tool with the client, professional technicians,.. - Resolving L2 issues and escalating them from L2 to L3 team - Be a ‘right hand’ of the team leaders, assist with reporting

Požiadavky na uchádzača

  • CANDIDATE PROFILE: - Proven years of experience in the business application support - ITIL Process knowledge - basic understanding - L2 Support experience with the ability to understand the customer issue and articulate the same. - Composed Business communications - Basic troubleshooting skills on Windows/Unix/DB/Applications issues - Czech speaking is a must. Average English speaking skills are required to communicate with teams outside of the Czech Republic.

Benefity

We can offer: - Monthly wage around 40 000 – 50 000 CZK - Full time home office - Long-term and stable cooperation; full-time agreement - Financial appraisal for referring your friends and acquaintances; - Classical business working hours - Meal vouchers (a contactless plastic card); - Multisport card with a financial contribution - Organized training sessions during the first weeks and further upskilling courses (online, with our experts); - Notebook and mobile phone with privileged tariff - 25 days of a paid leave; - Contribution for Public transport ticket



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